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Q How long does it take to produce orders？
A For production lead time: 35-55 days after pre-sample approval.
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Q How long can I get the sample？
A For sample lead time 3-7days;
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Q Is it possible to get a sample before placing the order?
A Sure. If you need to order sample for checking-up, we'd like to ask you to pay for the samples and courier freight. We send the samples to you only after receipt of your payment. If you don't have an courier account, you can send your courier to collect samples from our company or send us the samples charge together with the courier cost.
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Q Can we have our logo or company name to be printed on products or the package?
A Sure. Logo and/or imprints can be printed on our products by silk screen printing.The minimum quantity for silk screen printing is 1,000 units per logo per color . You can send us the artwork by email in PDF or Al format. If you want your logo and company name to be printed on the package for the products(custom design package), such as gift box and paper card, the minimum order is 2,000 units per model. You can send us the artwork by email in JPG,TIF,AI,TIFF or PDF formats.
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Q What is your minimum order quantity (MOQ)?
A Our normal MOQ is 1000pcs per color .We also can make more less than our normal MOQ,but the price will be adjust accordingly.<o:p>
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Q Do you supply material with Eco-friend or not？
A All the material can be made in Eco-friendly or non-Eco-friendly, and can meet different Eco-friendly standard
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Q What is your payment term?
A 30% advanced payment by T/T after order confirmed, and the 70% again B/L copy.<o:p>
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Q What is the shipping cost for mass prodcution?
A It depends on the quantity, weight and carton size and your area.
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Q How is your product packed?
A Standard export packing, independently poly bag, cased in a 5-ply carton.<o:p>
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Q How long will it take for my stock order to ship?
A Please get in touch with our Customer Service team to obtain an estimated Turnaround Time (TAT) based on your specific order quantity and specifications.<o:p>
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Q What is your loading port?
A Our port is Xiamen port,China
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Q What about after-sale service?
A Our after-sale service is comprehensive and customer-focused. If you encounter any issues with our products, whether it's a defect or any concerns, please don't hesitate to reach out to us. We have a dedicated team ready to address your needs and ensure your satisfaction.
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Q What is your guarantee to your customer?
A Best Quality,Best Service, Best price.
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Q How can I place an order with Wellink?
A Please send us your purchase order by email. Or you can ask us to send you a proforma invoice for your order. We need to know the following information for your order:
1) Shipping information - company name, street address, phone number, destination airport or sea port, transportation method (by courier, by air or by ocean container)
2) Product information - model numbers, quantity, unit price
3) Delivery time required
4)Freight payment (by collect or prepay)
5) Forwarder's contact details if there's any (in China or Hong Kong)
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Q How can I get a quote？
A Please send us your email for our price list and order information.
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Q Is your company a trading company or a manufacturing factory?
A A manufacturing factory
